Refund & Cancellation Policy

Effective: 10 October 2026

Cancellation

Merchants can request cancellation of future renewal by contacting support. Existing paid access generally continues through the current paid validity period unless service is suspended for cause. The current system uses admin-verified payments and does not automatically debit a saved payment method.

Refund requests

If you believe a payment was made in error, duplicated or did not result in the agreed service, contact support with your account email, shop name, amount, date and transaction reference. We will review the request and communicate the applicable outcome and timing; refunds, where approved, are returned using an available appropriate payment channel.

Disputes

Customers purchasing goods from a merchant must contact that merchant for merchandise refunds or delivery disputes; Webbanao provides catalogue hosting, not fulfilment. Mandatory legal rights are not limited by this policy.

Contact Support for help.

Refund eligibility and response timelines must be finalized and legally reviewed before taking live payments.